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Q.
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Will my coworkers
or employer know that I am using ReferralConnect to find a mental
health or substance abuse provider? |
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A.
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Absolutely not. Your
confidentialty is important, and your employer will not be informed
by ValueOptions that you are accessing the ReferralConnect
system unless you tell them. Because ReferralConnect is accessed via
the internet, you can search for providers from any computer with
internet access – home or office. |
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Q.
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Can I use AOL to
access ReferralConnect? |
|
A.
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Connect to AOL the way
you normally do, then open Internet Explorer or Netscape to access
ReferralConnect. |
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Q.
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What do I do if
ReferralConnect "times out" while I am using the
ReferralConnect system? |
|
A.
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Simply click the
"Refresh" button on your computer to regain access to
ReferralConnect. If it has been too long and the "Refresh"
button does not respond, you must log on again to access the system. |
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Q.
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What if I have
questions about how to use ReferralConnect? |
|
A.
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If you need any help
navigating ReferralConnect, simply click on the "Search
Tips" icon and you will see helpful hints that will allow you
to successfully navigate through ReferralConnect. |
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|
Q.
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Where can I find
information on my mental health/substance abuse benefits? |
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A.
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If you need information
regarding your mental health/substance abuse benefits, please refer
to the Summary Plan Description (SPD) or the benefits package
provided by your employer. |
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|
Q.
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What do I do if my
search results in "The search criteria you entered did not
yield any results. Please try again."? |
|
A.
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Click on the "Search
Tips" button on ReferralConnect for instructions on how to
proceed. |
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|
Q.
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Who can I contact with any other
comments about providers, the search process, or ReferralConnect in
general?
|
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A.
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Simply click on the Feedback
button to send an email directly to us with your comments. Your
feedback will help us in making improvements to the system. |
