Michele D. Alfano
As Chief Operating Officer, Ms. Alfano is responsible for the corporate oversight of ValueOptions' Employer Solutions Division, Health Plan Division, Public Sector Division, as well as the 20 field office locations that support divisional operations. Ms. Alfano also currently serves as Acting President of the Health Plan Division.
Her responsibilities include all aspects of local site operation which include, but are not limited to: clinical, EAP, finance, commercial sales and account services. Further responsibilities include streamlining administrative services, sharing best practices and building a national network of service centers that interact with providers and members in a clinically sound manner while delivering quality service at an affordable price.
Ms. Alfano has more than 25 years of experience in health care, including 20 years of medical and behavioral managed care experience. Prior to becoming COO, Ms. Alfano served as the Regional Vice President of ValueOptions' Troy Service Center.
Before ValueOptions, she served as Vice President for the TriZetto Group, where she oversaw HMO operations for health plans. Prior to that, Ms. Alfano was Chief Operating Officer and Executive Vice President for Novalis Services Corporation and Novalis Development and Licensing (purchased by The TriZetto Group in 1999).
Ms. Alfano is a registered professional nurse and holds a nursing degree from Champlain Valley Physician's Hospital School of Nursing in Plattsburg, New York.