If you are covered under a Beacon Health Options employee benefit plan or receive services from Beacon Health Options as part of a publicly-funded program and you need to contact us, you can reach us in a variety of ways:
For Medicaid recipients or those people who receive services through one of our state or local publicly-funded programs, one of the links below will help you find the appropriate contact information:
For members (employees or their beneficiaries) who enroll in a Beacon Health Options-sponsored mental health benefit plan or employee assistance plan through your employer, please contact us by calling the toll-free number provided to you by your employer.
This specific toll-free number is typically found on the membership identification card or other informational items (brochures, posters, etc.) supplied by your employer or medical health plan.
If you are still having trouble finding contact information, you may also contact us at (866) 477-8208.
Finally, you can also contact us online through MemberConnect, our secure online portal for customer service. In addition to contacting us, you can complete a variety of administrative transactions online. It‘s convenient and secure! If you are visiting MemberConnect for the first time, you will need to register first. However, if you are a return visitor, simply log-in and submit an inquiry from the benefits, eligibility, authorization or claim status screen! Our Customer Service professionals will respond to you within 5 business days.