Your request will be kept confidential and you will receive a response within two business days. If you need immediate assistance, please call us 24/7 on the following toll-free number: 877-694-9281. Please do not schedule an appointment with the provider you have selected prior to receiving confirmation of your authorization for services. This request feature should not be used in an urgent or emergency situation. If you believe that you have an emergency medical or behavioral condition, get care immediately by going to the nearest hospital emergency room or by calling 911.