Military OneSource


Who We Are

Military OneSource offers all active-duty service members and their dependent family members non-medical counseling services free of charge. Non-medical counseling services are designed to provide service help with short-term issues such as adjustment to situational stressors, stress management, decision making, communication, grief, blended-family issues, and parenting-skills issues.

 

Program Updates and Alerts

Starting October 1st, Military OneSource will be utilizing a new Case Activity Form. This form includes ICD-10 Z-Codes (instead of V-Codes) and has been modified for improved ease of use. The new form is being mailed with the authorization letters and is available on this website.

Return to Top

 

Instructional Materials and Important Information

Return to Top

 

Forms

CAF Forms

Other Forms

Return to Top

 

Contact Information

ValueOptions Provider Service Line

  • Phone: (800) 397-1630

Military OneSource Member Line

  • Phone: (800) 342-9647

ValueOptions Claims Department

  • Phone: (888) 450-6795

Electronic Claims Submissions/EDI Helpdesk (ProviderConnect)

PaySpan Health Support

MOS Provider Relations Department

Return to Top

 

Helpful Links

Return to Top

 

Mandated Training Requirements

In order to participate in the Military OneSource program, providers are required to successfully complete training prior to joining the network and annually in accordance with the Military OneSource contract between the Department of Defense and ValueOptions.

Below is a list of the training courses that are required for your credentialing and for your annual renewal training. Those courses are then followed by two alternative methods on how to complete them (via the web on Relias eLearning Management System OR via a webinar delivered by Military OneSource).

Credentialing process in becoming a Military OneSource Provider

  • Military Cultural Competence
  • Provider Orientation

First Annual Renewal Training

  • Impact of Deployment and Combat Stress Part 1
  • Provider Administrative Overview I

Second Annual Renewal Training

  • Impact of Deployment and Combat Stress Part II
  • Provider Administrative Overview II

Third Annual Renewal Training

  • Military Cultural Competence
  • Provider Administrative Overview III

Fourth Annual Renewal Training

  • Impact of Deployment and Combat Stress Part 1
  • Provider Administrative Overview IV


There are two ways to complete the mandated training:

  1. Online: Initial and renewal trainings are available online via the Relias Learning Management System. These courses are self-paced and can be completed at your own convenience.
  2. Live Webinars with Our Military OneSource Staff. These courses are delivered via a web-based webinar on specific dates and times (please see our webinar training schedule below and click on the link to register).

Experiencing ANY difficulties or have any questions? Please email the Military OneSource Provider Relations department at: MOSPROVIDERRELATIONS@MILITARYONESOURCE.COM

Return to Top

 

Mandated Training Webinar Schedule

Initial Training Live Webinar Schedule

First Annual Renewal Training Live Webinar Schedule

Second Annual Renewal Training Live Webinar Schedule

Third Annual Renewal Training Live Webinar Schedule

Fourth Annual Renewal Training Live Webinar Schedule

Return to Top