Military OneSource
Giving Back To Those Who Serve Us
Join our Military OneSource program where you can provide our military personnel and their family members with counseling services designed to provide service help with short-term issues such as adjustment to situational stressors, stress management, decision making, communication, grief, blended-family issues, and parenting-skills issues. Please download the “practitioner request for an application” form.
- Practitioner request for a Military OneSource Application (PDF)
- Please fax the completed request to (877) 855-9035
Fingerprinting For Background Checks
Military OneSource is now contractually required to conduct background checks on all MOS Network providers as per Department of Defense (DoD) Instruction 1402.5 which protects minors from harm. This instruction mandates that the background checks be conducted via fingerprinting effective immediately. Consequently, all MOS Network providers must participate in the fingerprinting procedure by December 10, 2012. We thank you for your cooperation with this new requirement and appreciate your participation in this valuable program.
Instructions, Necessary Forms, and Frequently Asked Questions
Fingerprinting Forms
- Information Request Form (PDF)
- MOS Fingerprinting Invoice (PDF)
- W-9 Form (PDF)
- Fingerprinting Card FD-258 (PDF)
Provider Alerts and Updates
Provider alert No. 1: Non-Medical Counseling
Provider alert No. 2: Submission of Case Activity Form Instructions
Online via Military OneSource ProviderConnect:
- Military OneSource ProviderConnect Login Instructions (PDF)
- Military OneSource Case Activity Form (CAF) submission via Provider Connect Instructions (PDF)
Paper submission via Fax/US Postal Services:
- Military OneSource Case Activity Form (CAF) (PDF)
- Please use the correct billing address on file, not your practice address, when completing your CAF to prevent any delays in payments.
- Forms can be submitted via fax to (877) 762-1356 Or Via USPS to: ValueOptions, PO Box 1317, Latham NY 12110
Experiencing ANY difficulties? Please contact our Claims Department at: (888)450-6795
Provider Trainings & Webinars
Mandated Training Requirements for Credentialing process in becoming a Military OneSource Provider
Please note: THE ONLY WAY TO RECEIVE CEU CREDITS IS TO COMPLETE THE COURSES VIA ESSENTIAL LEARNING
ALERT:There are two required courses as per the Military OneSource contract with the Department of Defense that must be completed in order to participate in the program. The two required courses are 1) Military Cultural Competence and 2) Provider Orientation Webinar. Please complete the courses immediately.
There are two ways to complete the mandated training:
- Via Live Webinars with Our Military OneSource Staff (please see our newly updated schedules below)
- Through the Essential Learning website (link and user references below)
Initial Training Live Webinar Schedule
May 9th 10am-1pm EST: To register click the link: https://www2.gotomeeting.com/register/913112370
June 4th 10am-1pm EST: To register click the link: https://www2.gotomeeting.com/register/226666370
June 21st 11am-2pm EST: To register click the link: https://www2.gotomeeting.com/register/836462282
July 17th 11am-2pm EST: To register click the link: https://www2.gotomeeting.com/register/155742378
Mandated requirements for Military OneSource Providers due for the Annual Renewal Training
Please note: THE ONLY WAY TO RECEIVE CEU CREDITS IS TO COMPLETE THE COURSES VIA ESSENTIAL LEARNING
ALERT:There are two required courses as per the Military OneSource contract with the Department of Defense that must be completed in order to continue to participate in the program. The two required courses are 1) Impact of Deployment and Combat Stress Part 1 and 2) Provider Administration Renewal. Please complete the courses immediately.
There are two ways to complete the mandated training:
- Via Live Webinars with Our Military OneSource Staff (please see our newly updated schedules below)
- Through the Essential Learning website (link and user references below)
Annual Renewal Training Live Webinar Schedule
May 6th 12-2pm EST: To register click the link: https://www2.gotomeeting.com/register/707702690
May 17th 12-2pm EST: To register click the link: https://www2.gotomeeting.com/register/925253586
May 21st 10am-12pm EST: To register click the link: https://www2.gotomeeting.com/register/594717178
May 29t 11am-1pm EST: To register click the link: https://www2.gotomeeting.com/register/149623258
June 12th 11:30am-1:30pm EST: To register click: https://www2.gotomeeting.com/register/182963194
June 24th 10am-12pm EST: To register click the link: https://www2.gotomeeting.com/register/679147578
July 9th 10am-12pm EST: To register click the link: https://www2.gotomeeting.com/register/259500434
July 25th 12-2pm EST: To register click the link: https://www2.gotomeeting.com/register/733372874
Complete the courses through the Essential Learning Web
Initial and renewal trainings are available on Essential Learning. These courses are self-paced and can be completed at your own convenience. Useful sources are provided below.
Experiencing ANY difficulties? Please email the Military OneSource Provider Relations department at: MOSPROVIDERRELATIONS@MILITARYONESOURCE.COM
Other Important Forms and Documents
- Provider orientation (PDF)
- MOS FAQ's (PDF)
- Member Statement of Understanding (PDF)
- Member Statement of Understanding (en Española) (PDF)
Important contact information
Contact us by Phone:
- Billings and claims Department: (888) 450-6795
- Provider Service Line: (800) 397-1630 (option 2)
By Email:
By Fax:
- CAF Submission: (877) 762-1356
- Request for Application: (877) 855-9035
