ValueOptions® of California
ValueOptions® of California (VOC) is a wholly owned subsidiary of ValueOptions® and a health care service plan licensed under the Knox-Keene Act to provide mental health/substance abuse (MHSA) and employee assistance program (EAP) services to commercial clients and public sector accounts. VOC also provides administrative services to ValueOptions® administrative service only (ASO) clients.
To assure services are appropriately monitored and continuously improved for both VOC and ValueOptions® business, VOC has developed and implemented a comprehensive Quality Management Program (QMP). As a Knox-Keene Plan, VOC is regulated by the California Department of Managed Health Care (DMHC).
The structure of the QMP encompasses the vision and mission of our organization and complies with the National Committee for Quality Assurance (NCQA), the American Accreditation HealthCare Commission/URAC, and other industry standards. The broad stakeholder involvement approach to the QMP has brought national recognition from several organizations, including The National Alliance for the Mentally Ill (NAMI).
If you have any questions regarding member benefits, eligibility, and pre-certification requirements, please contact the member’s dedicated toll-free number available 24-hours a day on the client list link below. If you have any questions regarding your provider network status, please call the National Provider Line at 1-800-397-1630 between 8:00 a.m. and 5:00 p.m. EST Monday through Friday.
Claims Submission Address for ValueOptions® of California Providers
Please mail all claims to:
ValueOptions®, Inc.
P.O. Box 1290
Latham, NY 12110
Note: If you are mailing an appeal, complaint or grievance, or a request for Personal Health Information (PHI), or advising VOC of changes to your current access and availability for new referrals, please send to:
ValueOptions®, Inc.
P.O. Box 6065
Cypress, CA 90630-0065
Provider Handbook
- Introduction (PDF)
- Participating Provider Responsibilities (PDF)
- VOC Provider Disputes and Grievances Process (PDF)
- Quality Management Program (PDF)
- Utilization Management Program (PDF)
- Clinical Criteria
- Treatment Guidelines
- Employee Assistance Program Affiliates (PDF)
- Going Online with VOC (PDF)
- Referral (PDF)
- VOC Glossary of Terms (PDF)
- Client List (PDF)
- Notice of Privacy Practices
Provider Policies and Procedures
VOC has many policies and procedures that describe specific business practices and operations. If you would like a copy of a policy on a specific topic (i.e. Grievance policy, Confidentiality policies, Independent Medical Review policy, etc.), please contact the VOC Provider Relations Department and identify the specific policy topic you are requesting.
Forms