Welcome to the ValueOptions NorthSTAR network of participating providers. This manual is a guide to ValueOptions’ policies and procedures for individual practitioners, and specialty network providers in the NorthSTAR program. It provides important information regarding the managed care features incorporated in the ValueOptions participating provider contract. The manual here reflects the policies that are applicable to our “NorthSTAR” program.

The NorthSTAR provider manual is divided into sections to make it easier for you to find the information you need – please click any of the links below to get started. This guide will provide you with important NorthSTAR information. For more detailed information or questions, please call our toll-free number, (888) 800-6799.

2009 Provider Manual

» General Information
» Eligibility, Enrollment, & Covered Services
» Enrollee Information
» Clinical Policies & Procedures
» Specialty Provider Network (SPN) Policies and Procedures
» Appeals, Complaints, and Grievances
» Service Coordination
» Quality Management
» Network Management
» Enrollee and Provider Service Functions
» Claim and Billing Information
» Definitions
» Required Forms
» Online Service Account Request
» Intermediary Authorization Form
» Address Change
» W9 Substitute

IMPORTANT NOTICE
ValueOptions reserves the right to interpret and construe any terms or provisions in this manual and to amend it, in its sole discretions, at any time. To the extent that there is an inconsistency between the handbook and the participating provider contract, the participating provider contract provisions shall govern.