Welcome to MemberConnect

Welcome to MemberConnect

ValueOptions® places the well-being of its members foremost.

Use MemberConnect to check benefits, find a provider, set appointment reminders and more. Members also may access the link to our Achieve Solutions® website, offering valuable information on hundreds of health-related topics.

With 24/7 online access to services, programs and products, MemberConnect is there when you need it.


Claim Submission and other important documents for your care.

Mental Health Parity Disclosures for Members in New York

Out-of-Network Emergency Services and Surprise Bills (NY only)

ValueOptions uses the ASAM Patient Placement Criteria to make authorization determinations for Substance Use Care. If you have questions about a determination for Substance Use Care, click the link below.

Introduction to The ASAM Criteria for Patients and Families (PDF)

ValueOptions uses Medical Necessity Criteria to make authorization determinations for Mental Health Care. If you have questions about a determination for Mental Health Care, click the link for the level of care that applies below.

Behavioral Health Clinical Criteria