Welcome to MemberConnect
ValueOptions® places the well-being of its members foremost.
Use MemberConnect to check benefits, find a provider, set appointment reminders and more. Members also may access the link to our Achieve Solutions® website, offering valuable information on hundreds of health-related topics.
With 24/7 online access to services, programs and products, MemberConnect is there when you need it.
ValueOptions uses the ASAM Patient Placement Criteria to make authorization determinations for Substance Use Care. If you have questions about a determination for Substance Use Care, click the link below.
ValueOptions uses Medical Necessity Criteria to make authorization determinations for Mental Health Care. If you have questions about a determination for Mental Health Care, click the link for the level of care that applies below.
To obtain the complete ASAM medical necessity criteria for a specific level of care, please contact customer service at the number on the back of your ID card.
ValueOptions uses Beacon Health Medical Necessity Criteria to make certain public sector authorization determinations for Mental Health Care in New York. If you have questions about a determination for Mental Health Care, click the link for the level of care that applies below.