Provider Handbook
Online Provider Services
These services are designed to give providers easy and no cost access to valuable information, tools and resources designed specifically for ValueOptions’® providers. ValueOptions® of Kansas providers have access to the following online services at www.valueoptions.com:
- ProviderConnect: This is a handy tool that allows providers to submit and review claims, check eligibility, update practice profiles, request inpatient and outpatient care online, view correspondence. ProviderConnect is easy to use, secure and available 24/7. (Please note that some of the functions ProviderConnect has to offer may not be available due to account/plan limitations.)
- ValueOptions® of Kansas Web site: Network specific information is accessible from the ValueOptions® Provider site. This Web site houses information specifically for ValueOptions® of Kansas network providers and includes upcoming trainings, the handbook supplement, and other important information and updates.
- Participating Provider Handbook: This comprehensive online handbook offers a quick, easy-to-use reference for most provider questions. Sections include; Administration, Clinical Criteria, Treatment Guidelines, and an extensive Glossary of Terms. The online handbook is user friendly, easy to read and always up-to-date. ValueOptions® of Kansas providers are encouraged to review the Participating Provider Handbook to gain a better understanding of ValueOptions’® policies and procedures, services, and administrative processes. The ValueOptions® of Kansas Provider Handbook Supplement answers questions that are specific to the ValueOptions® of Kansas provider network; it does not replace the ValueOptions® Participating Provider Handbook.
- The Valued Provider Newsletter: View the newsletter online for important information and updates regarding clinical matters, administrative processes, educational opportunities, ValueOptions’® policies, etc.
- Achieve Solutions:This Web site provides comprehensive information and practical recommendations related to addiction and recovery, mental and behavioral health, medications, life events, and daily living skills. It is accessible through the VO-KS website and includes a broad range of content, such as interactive quizzes and online skill building modules. It is an excellent resource for a provider’s own professional reference. Providers can print off articles to support work with individual members and family Members.
- Forms: Current forms are posted online and may be downloaded. ValueOptions® of Kansas providers are encouraged to download, complete and send ValueOptions® the Change of Address and W-9 forms to ensure the most up-to-date information is on file.
- Compliance: It is the policy of ValueOptions® to comply with all local, state, and federal laws governing its operations; to conduct its affairs in keeping with the moral, legal and ethical standards of our industry; and to support the government's efforts to reduce healthcare fraud and abuse. Providers can access articles, frequently asked questions, tools, and resources to stay abreast of ValueOptions’® policies and programs by selecting the Compliance page.
- Education Center: ValueOptions® offers many educational opportunities for its providers. Find articles on various topics. Search for a Provider Forum (online, telephonic, and onsite) and register online. Provider Forums offer a wealth of information about ValueOptions® processes, continuing education credits, and hot topic presentations by qualified speakers in the behavioral healthcare industry. There is no cost to attend. The Education Center also offers many other tools and resources, such as, but not limited to, the following:
- Preventive Health Member Materials: Find educational articles, screening tools, and tips on Depression, ADHD, Postpartum Depression, Anxiety and more. Great information to share with Members.
- The CAGE: An online, self-scoring version of the CAGE (Cut, Annoyed, Guilty, Eye-Opener) self-screening questionnaire. The CAGE alcohol screening tool is brief (four questions), easy to use, and helps determine if an individual has a potential issue related to alcohol use. The CAGE is a validated instrument and an established standard of assessment. It is anonymous and can be administered in an interview with a member.
- Contacts: ValueOptions® takes providers’ requests, comments, and suggestions seriously. The Contacts section of the Web site provides important phone numbers, mail and email addresses.
