ValueOptions®' Members in New York State are Happy with Providers, Survey Finds
Patients who are satisfied with their providers are more likely to continue with treatment and achieve positive outcomes
Troy, N.Y. – November 15, 2007
ValueOptions, Inc., the nation's largest independent behavioral health care provider has acquired the latest results of a satisfaction survey of its members across the state of New York. The survey found that more than 95 percent are satisfied with ValueOptions providers. In addition, the survey found that overall member satisfaction was rated 91 percent.
ValueOptions is the managed care provider of mental health and substance abuse (MHSA) benefits to more than two million members in New York State including New York State's Health Insurance Plan for State and Local Government Employees and Retirees, GHI health plan members, Cornell University, and The New York Times Company.
Self-reported patient satisfaction is increasingly being used in behavioral health services to study treatment outcomes. ValueOptions' member satisfaction survey, conducted from January to December 2006, was designed to monitor members' experiences and perceptions with the company's MHSA and EAP services, the accessibility of its providers and quality of care.
"ValueOptions members in New York State are very satisfied with the treatment they are receiving from their therapists. Our experience shows that these members are therefore more likely to remain engaged in treatment and report better outcomes," said Hal Levine, Chief Medical Officer of ValueOptions. "Also, satisfied consumers who have better outcomes after inpatient discharge reduce their likelihood of re-hospitalization."
To maintain the reliability and credibility of the survey data as well as ensure the confidentiality of individual responses, ValueOptions contracted with an independent research firm, Fact Finders, Inc. to administer, analyze, and report the results. A total of 1,854 ValueOptions members in the state of New York participated in the survey.