Our mission is to help returning veterans and their families obtain convenient and timely care. Products and Services for the Federal Government Our mission is to help returning veterans and their families obtain convenient and timely care. Products and Services for the Federal Government Our mission is to help returning veterans and their families obtain convenient and timely care. Products and Services for the Federal Government

Our mission is to help returning veterans
and their families
obtain convenient
and timely care.

Federal Government Solutions

Serving our Military and Their Families

ValueOptions®, the nation’s largest independent behavioral health and wellness company, believes it is a high honor and takes great pride in providing behavioral health, EAP and Work/Life services to our military personnel, their family members, veterans and federal employees.

We currently provide assistance to more than nine million lives through several federal programs.

TRICARE®

ValueOptions provides easily accessible mental health and substance use services to active duty members, retirees and their families under the TRICARE program for the Department of Defense (DoD). We currently serve 3.1 million beneficiaries across the eleven states comprising the TRICARE South Region as the behavioral health partner for Humana Military. Continuously serving the behavioral health needs of the military community since 1988, ValueOptions has been a valued partner through numerous contracts.

For more TRICARE information, visit www.humana-military.com. If you are a current TRICARE beneficiary and you have questions or comments about your behavioral health benefits administered by ValueOptions, please call us at (800) 700-8646.

Military OneSource

ValueOptions provides Family Support Services (Employee Assistance Program) including non-medical counseling for approximately 6,000,000 active duty, Guard and Reserve Component service members and their immediate families. Services include 24 hour consultation, information and referrals via telephone, Internet and email, on a wide range of issues that directly affect military members and their families.

If you receive services via Military OneSource and you have questions or comments about your benefits administered by ValueOptions, please call us at (800) 342-9647.

U.S. Coast Guard CG SUPRT (Solutions, Understanding, Prevention, Resilience, Trust) Program

ValueOptions delivers expanded Employee Assistance Program (EAP) services to approximately 127,000 U.S. Coast Guard active duty and select reserve service members, civilian employees and their families. Members are eligible to receive counseling, education and referral services for a wide variety of life challenges impacting Coast Guard members and their families.

If you are a current USCG member and you have questions or comments about your benefits administered by ValueOptions, please call us at (855) CGSUPRT (247-8778) or International: Country Code+800-02478778.

General Services Administration Schedule

ValueOptions’ EAP services help participants cope with the challenges and difficulties of daily life. By focusing on prevention, assessment, problem solving and solution-focused counseling, the EAP is able to resolve most issues and address a myriad of everyday life concerns while creating a culture of health among the employers we serve. All of our EAP models include the following services:

  • Access to Care Managers 24-hours a day, seven (7) days a week through a toll-free telephone number and the Internet.
  • Account Manager who serves as the primary point of contact and consultative resource
  • ValueOptions’ online EAP resource, Achieve Solutions, that includes behavioral health, work/life and wellness information, assessment tools and various self-help programs.
  • Clinical Focus enabling participants to may speak with a licensed, master’s-level EAP Care Manager, 24-hours a day, and seven (7) days a week.
  • Communications program that informs participants about the variety of EAP services available and how to access theme services and encourages them to seek assistance when the need arises.
  • Management Consultation Services to help leadership recognize the EAP as the first point of contact in relation to human issues in the workplace.
  • Comprehensive EAP utilization reports provided annually
  • Quarterly Client Summits, which are one-hour teleconferences on topics of special interest, enabling clients to interact with national experts and their peers on current workplace challenges and trends.

We offer several EAP models to meet the specific needs of each organization. For more information about our GSA service capabilities, please contact Chuck Taylor, Vice President Sales, Federal Division at Chuck.Taylor@ValueOptions.com.

Serving Returning Military Personnel and Families

ValueOptions remains committed to improving the lives of the people we serve with behavioral health and wellness solutions. Our mission is to help returning veterans and their families obtain convenient and timely care, promote recovery and resiliency and assist with effective reintegration to maintain healthier lives at home, work and in their communities.

Returning Warrior and Family Assistance Program Solutions

Multiple and extended deployments are serious challenges to service members and their families. These challenges often lead to psychological and emotional issues such as combat stress reaction, depression, and anxiety, all of which require assistance. The Returning Warrior and Family Assistance Program, a ValueOptions outreach and technology-based approach, can help returning National Guard and Reservists, their family members and employers with problems or issues that may adversely impact their health, well-being and work performance. We can provide innovative outreach, ongoing engagement and monitoring of resiliency status, online coaching, self-assessment tools, and telephonic support to help returning warriors and families access appropriate and timely information, counseling and therapy.

For additional information on these innovative solutions that ValueOptions could offer your company or program, please contact Stephen Scroggs, Ph.D., Vice President of ValueOptions Government Affairs and Development by e-mail at Stephen.Scroggs@ValueOptions.com.